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How do I message my customers on WeChat?

There are two ways you can message your customers on the channel: Through the WeChat Official Account inbox or a business messaging platform connected to the WeChat account via Messaging API. The WeChat Official Account inbox is free and supports up to 100 agents with customizable profiles.

What is the WeChat account verification process?

The WeChat account verification process is a way to make your account official. Followers can see the gold tick and be sure that the account is run by a genuine business. If a business public subscription account is verified then it can be upgraded to a business public service account and the menu can be customised.

How do I set up a WeChat official account?

Setting up a WeChat Official Account is free, but official account verification costs money. Businesses also need to provide documentation. The process is rather cumbersome. Thankfully, we are here to guide you every step of the way. 1. Input additional company info. This includes the following: 2. Validate your personal information.

How many clickstream records does WeChat have?

A 2-month server log file containing 42,188,760 clickstream records was obtained from an active government WeChat official account and analyzed at the movement level, which found that the account was mainly used as a lookup tool with most services underutilized and its home portals failed to support effective wayfinding to needed services.

How do I register a WeChat personal public account?

To register a personal public account you have to use a Chinese ID number. The ID number does not necessarily need to be the person who owns the account, but has to be a legitimate ID number. It’s important to note at this point that a Chinese ID number can only be used to register two different WeChat personal public accounts.

How do Chinese government agencies use WeChat to deliver public services?

To read the full-text of this research, you can request a copy directly from the authors. WeChat official accounts have been increasingly adopted by Chinese government agencies to deliver public services, in response to the “Internet + Public Service” reformation.